INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

It depends on where you're purchasing from. If you're buying from a reputable retailer or official brand website, the product should match the picture. However, if you're ordering from a marketplace or an unfamiliar seller, there might be slight differences due to variations in color, packaging, or even counterfeit products.

What are your customer service hours?

Our support team is available Monday to Friday, 9 AM - 5 PM , excluding holidays.

How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking information. If you haven’t received it, check your spam folder or contact us.

Can I make changes to my order after it’s placed?

If your order hasn’t been processed yet, we’ll do our best to accommodate changes. Please contact us immediately with your order number.

What should I do if I receive a damaged or wrong item?

We’re here to help! Contact us with your order number and a photo of the item, and we’ll resolve the issue promptly.

Do you offer refunds or exchanges?

Yes, we offer hassle-free returns within 30 days of delivery. Please refer to our Return Policy page or contact us for more details.

 

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS


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    Located in Daly City, California, our team at True North Crossroads LLC is proud to serve customers across the U.S. While we operate primarily online, this is where our journey begins — where quality, care, and creativity come together.

    California

    True North Crossroads LLC
    78 St Marks Ct,
    Daly City, CA 94015,
    United States

    info@truenorthcrossroadsllc.com