Effective Date: [7/12/2025]
We want you to love what you buy from True North Crossroads LLC — and if you’re not fully satisfied, we’re here to make it right.
✅ 30-Day Return Guarantee
If you’re not happy with your purchase, you have 30 days from the delivery date to request a return or refund.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition
- It must include original packaging, tags, and receipt or proof of purchase
💸 Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note: Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).
🔁 Exchanges
Need a different size or item? We’re happy to exchange eligible products within 30 days of delivery. Just contact us and we’ll guide you through the steps.
🚫 Non-Returnable Items
We cannot accept returns for:
- Used or damaged items not due to our error
- Final sale or clearance items
- Gift cards
- Personal care items (for hygiene reasons)
📦 How to Start a Return
To start a return or exchange, email us at info@truenorthcrossroadsllc.com with:
- Your order number
- A brief explanation of the issue
- A photo (if applicable)
Our team will respond within 1–2 business days with return instructions.
🧾 Questions?
We’re always here to help. Reach out to our support team at:
📧 info@truenorthcrossroadsllc.com
Thank you for shopping with us and for supporting a small business that truly cares!